Trust is one of the most important aspects of any organisation. It is the foundation on which the rest of the structure is built. Without trust, organisations will struggle to function properly. It is essential that leaders, managers, and employees build and maintain trust throughout the organisation. Here are some ways that leaders and managers can create trust in their organisations:
On the other hand, employees trust and respect leaders (and the organization) when they have:
Vision – A picture of the future that motivates people to work toward it.
Trust – Values that translate into actions.
Flexibility – The ability to change direction when circumstances change.
Structure and Clarity - This is a structure with boundaries. Boundaries provide a sense of security, safety and stability. Employees want to know where they stand within the organization. They need to know that the organization is clearly defined and that every person has a clear purpose, understands where their organization is heading and know what actions to take to move towards the organization goals.
Consistency – Employees want to be with people that have the same values, principles, and beliefs about how things should be done in the organization and how people should treat each other. When people are treated in a consistently manner, they have confidence that they are working with an organization on the right direction. This helps them know what they need to do to get their jobs done.
Warmth – A friendly, caring, engaged relationship is important. Employees want to connect with their manager and come to the manager with their issues and questions.
Care – They have a selfless desire to help the organization and the people they care about. They consider how what they do will affect others in the organization. They care about their personal health, family, friends, and employees that they coach, mentor, and encourage. They want to make a difference in the lives of others.
These sound like simple things but having integrity and trust helps establish and maintain credibility, increases employee productivity, decreases absenteeism and turnover, increases work performance, and increases job satisfaction.
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