Monitoring the Impact of Disruptions is Key to Delivery Excellence

During a $300M Transformation Initiative, a large telecommunications client discovered no proper framework was established to guide leadership and the program team towards a successful outcome. Ongoing external and internal disruptions challenged the organisation to deliver this strategic portfolio.

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Customer-Centric Leaders Create the Environment for an Unforgettable Customer Experience 

A large APAC organisation launched a multi-million dollar Personalised Marketing Transformation Initiative in order to reduce churn, grow market share and transform the customer experience via insight-led next best action decisioning. This required fundamental changes in the leadership, organisational design and core architecture to ensure that all customer facing teams engaged in contextual, dynamic and personalised dialogue with the customers.

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Strategic Leadership Increases Employee Engagement and Productivity

A large media organisation wanted to develop an accelerated strategic approach to reduce operational and organisational inefficiencies in order to free up resources to focus on important and high value initiatives. The outcome was to recommend a shortlist of high value ideas with material capacity savings to the management board and develop a pathway for an efficiency roadmap to continue its journey for continuous improvement.

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