Strategic Leadership Increases Employee Engagement and Productivity

About the Program

A large media organisation wanted to develop an accelerated strategic approach to reduce operational and organisational inefficiencies in order to free up resources to focus on important and high value initiatives. The outcome was to recommend a shortlist of high value ideas with material capacity savings to the management board and develop a pathway for an efficiency roadmap to continue its journey for continuous improvement.

Client's Challenges

Operating Model Immaturity Led to Poor Employee Experiences (EX)

Cumbersome processes and activities negatively impacted employee engagement by over 50%, with a significant amount of wastage of human capital.

Rigid and Bureaucratic Structures Impeded Innovation and Crippled the Response To Change

Multiple layers of management and reporting caused unnecessary effort. As a result, significant decrease in productivity and other employee implications occurred.
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Decentralised Functions & Duplication of Work Increased Operational Costs

Fragmented operations with duplicate activities took place across multiple business units, resulted in inconsistencies with the same activities and increased overall costs of operations.

Business and Technology Misalignment Caused Procurement Challenges and Higher IT Costs

Technology investments occurring outside a central IT department, lacked overall governance and impacted business operations. Therefore, increased IT costs resulted due to incompatibility, added integration work and security risks.

Strategic Roadmap for Efficiency 

In order for the organisation to continue its journey for continuous improvements, the following suggestions were made:

Improve Employee Engagement and Productivity 

More effective organisation, collaboration and administration of meetings with a clear purpose will improve engagement and reduce resource overheads.

Improve Synergies From Fragmented Processes

Improve synergies by removing duplication of efforts, and opportunities by implementing centres of excellence and shared services model. This provides better pathways to re-integrate skill sets across divisions.

Streamline Reporting & Auditing

​​Capacity savings can be achieved by reducing meetings and improving organisational structures to facilitate innovation. A move towards self-serve and agile practices would enable divisions to free up time to work on more strategic initiatives.

Centralise IT Procurement Strategy, Automation and Collaboration Tools

Centralising IT procurement will leverage existing vendor management and ensure the right personnel are utilised to facilitate business needs including negotiating the best solutions and outcomes. Significant reduction in overheads can be achieved from automated solutions to replace manual intensive tasks. A review of effective collaboration tools that meet the organisation’s needs will result in higher productivity and collaboration.

Business Outcomes

Improved leader satisfaction and collaboration of ideas.

More efficient and improved employee experiences (EX).

Organisational redesign to remove duplication of efforts.

Autonomy of business divisions and overall business agility.